Returns must be pre-authorized by submitting a Return Merchandise Authorization form (RMA) within seven days of delivery. After submitting the form, a sales representative will contact you within 24 hours regarding your return. The merchandise must be returned within seven days after you have been contacted.
Items can be returned or exchanged only if they are in the original packaging and delivered in the same new condition as sold with literature, instructions, additional accessories and blank warranty cards intact.
Returned items will be inspected upon arrival. Items may be subject to a restocking fee of 15% depending on the condition and the items being returned. Special Order items are not returnable. The customer is responsible for the return shipping expenses. 9.Solutions is not liable for items damaged in shipping. Please be sure to package all returns well and in their original packaging.
Following arrival and inspection of your return, you will be contacted regarding the status.